Frequently Asked Questions

Once you place your order, you'll immediately receive an e-mail confirmation with your order number. If you have artwork you'd like us to use or work from to create new art, simply reply to this e-mail and attach your art. Shortly thereafter (during business hours), you'll receive an email from the Account Executive who will be taking personal care of your order. This promotional products expert will fully review your order, make suggestions, confirm dates and review your artwork.

Once all of the details are set, the next thing you'll receive is an 'e-proof' showing your artwork on a mockup of the item(s) you're purchasing. There you'll have the opportunity to approve it or make suggestions for changes and improvements (remember, all of your artwork for an order is FREE. We don't charge for art design and prep!). Once you've approved the art, you'll see an order confirmation with all of the dates and charges. Keep in mind the charges will not change from what was shown in the order confirmation you received at the start of the process unless something has changed (quantity or additional imprint colours) – and then only if you've approved them in advance.

Remember, nothing goes into production without your approval!

Don't worry. Send us what you have. Our professional art team will work with what you have to create exactly what you need – FREE.

Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!

Simply reply and attach it to your order confirmation e-mail and we'll take it from there. You can also e-mail it directly to your Account Executive.

Yes! Keep in mind, however, that in some cases there is an additional charge for this service in order to get the specialised ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn't possible. Your Account Executive will help you with this. If you don't require an exact match, but would like us to be 'as close as possible' – we're happy to help. Just let us know which colours we should be working towards in the 'additional comments' section in the order process, or just let your Account Executive know (you'll get an e-mail from them shortly after you place your order!).

Production times are listed for every item on the site. This is the number of business days it takes to print your item with a single colour imprint after you've approved your artwork.

Sure! Just let your Account Executive know (you'll get an e-mail from them shortly after you place your order!) and they'll be happy to assist.

In many cases yes – just let us know your requirements and we’ll do everything that we can to help!

On certain products, we offer an express service on orders placed by 11am. To help us get the order printed in time, you’ll need to approve your artwork proof by 2pm on the day you place your order.

Our express art service applies to setting text, working with 'vectored' art files and reorders (where we hold your art on file).

Preferred vectored art files are Adobe Acrobat pdf, Adobe Illustrator AI or EPS and Corel Draw (please convert text to outlines).

Our express service is summarised below:

We accept electronic bank transfers, cheques and all major credit cards. If you request credit terms, we will automatically check with a credit reference agency to see if an account can be opened. Please allow time for this credit checking process. Your order can't go into production until your account has been opened. Our terms are net 30 days. We offer credit terms for most government and educational institutions. International customers please call for available payment options.

We 'authorise' your card once your order is ready to go into production, but we do not collect the funds until your order ships.

4imprint recognises your concern about privacy and security on the internet. We want you to be able to place your order with us free of any worry. You can view our full privacy policy.

Typically in our industry you are charged for any 'overruns' – we don't! We charge you only for what you ordered. In the unlikely event we ship fewer than ordered, you'll be charged only for what you received.

You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Account Executive (you'll get an e-mail from them shortly after you place your order!) and they'll be happy to assist you.

Some of the items we offer have 'set-up' charges (screen charges, tape charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, tape or other necessary items to imprint your specific logo. Keep in mind that if you ever place an exact reorder for the same item you do not have to pay the set up charge again!

No! If you place an exact reorder (same art and item) you aren't charged a set-up charge again.

Yes! Unless it is an exact reorder, you always see an 'e-proof' of your item which must be approved by you before we proceed!

Yes! We're happy to send you a sample of an item(s) you're considering. We send the samples free of charge and in most cases they are yours to keep. Occasionally (for expensive items) we may ask you to return the item so we can keep our prices to you low. Our sample service is intended to help those who are seriously considering an item or are looking for ideas. We reserve the right to refuse to send samples at our discretion (although we don't usually find the need to!).

Most of the time the minimum quantity shown is the required minimum, although we encourage you to call if your requirements mean you need fewer items. If you need to order more than the quantities shown please contact us as additional discounts are available. Remember, you can use our patented 'Glide' technology to order 'in-between' quantities – so you can order exactly how many you need and save money too!

If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.

Absolutely! If we miss your event because we didn’t ship on the date we agreed with you, your order is FREE.

If you find a lower total price (product, imprinting, art, etc.) for any product we sell let us know within 30 days of your purchase and we'll refund double the difference in prices.

If you're unhappy with your order because the product is defective or 'not as promised' or the imprint quality isn't 'spot on' just contact your Account Executive and we'll rerun your order or refund your money. We'll work with you to be sure you're 100% satisfied.